CLOSED PERMANENTLY DUE TO DEVASTATING FIRE
April 7, 2021
Dear clients, family, and friends,
Thank you so much for your patience and outpouring of support after last month’s catastrophic fire. We are truly touched by everyone’s love of our beautiful space and the wonderful souls who comprised the greatest team of spa professionals imaginable. It took 13 years- a lot of ups & downs, growing pains and triumphs to assemble the most magical team and dream spa. We endured a flood in 2017, a pandemic shut-down for four long months and were just starting to breathe life back into the spa after so many setbacks. We were ecstatic to be able to finally use our newly expanded space after investing to double our size & treatment capacity. To literally stand there and watch it all be taken away, along with the homes above us (in which 3 of my dear employees resided) in the early morning hours of March 6th is beyond crushing to me, both personally and financially.
For those reasons, and for personal health reasons, the spa will not be re-opening. I hope everyone can understand what a difficult decision and process this has been. And I hope you’ll follow & support my team in their new endeavors, which I will share.
Our website will remain live until June 15, 2021 and you can find instructions below on how to request a refund for any gift card balances.
I am forever grateful to the truly amazing Troy community, our clients who have become like family, and our own friends and family who have believed in our vision and lifted us up these last 13 years, especially these last 4 weeks. Thank you does not seem sufficient.
To request a refund for gift certificate purchases:
All gift certificates/gift cards must be mailed in a self-addressed, self-stamped envelope to the PO box listed below before June 15, 2021 and must include the following:
- Your full name
- Your e-mail address and phone number
We will validate your remaining balance and issue a refund if one is due.
Please allow 2-4 weeks to process and mail your refund check to you.
Send gift cards to:
PO Box 507
Mechanicville, NY 12118
WHAT OUR CLIENTS SAY
“I loved my massage (with Gretta)....just what the doctor ordered. I felt very very very safe at the Spa. All precautions were taken for my safety and theirs. I will go again and would suggest your going too.... I have not been many places since the Covid-19 pandemic started, so I will say again I felt very safe at Spa Broadway.”
- M. S. 7/8/20